This Privacy Policy explains how IGStore ("we", "our", or "us") collects, uses, and shares information when you use our mobile app and related services that let users request products from international websites (e.g., Amazon, eBay, Chinese marketplaces). The app includes account registration, sign‑in, and a built‑in chat.
1) Who we are
Controller: IGStore ("Service Operator").
Contact: abrheem16@gmail.com
Replace the contact email with your real support address. You can also add a company name and physical address here.
2) Information we collect
- Account data: name, email/phone, password (hashed), profile image, delivery address.
- Order & request details: product links (e.g., Amazon/eBay URLs), item specifications, quantities, preferences, and shipment info.
- Chat messages & attachments: messages exchanged with our team to clarify orders and support.
- Device & usage data: app version, device identifiers, OS, language, crash/diagnostic logs, and IP‑based general location.
- Payment‑related info: we may receive payment status and references from third‑party processors; we do not store full card data on our servers.
- Cookies/Local storage: used for authentication and session continuity where applicable.
3) How we use your information
- Provide and maintain the service: create/manage your account, process item requests, place purchases on your behalf, and handle delivery.
- Communicate with you: confirmations, chat support, order updates, and important notices.
- Fraud prevention and security: verify identity, detect abuse, and protect our users and systems.
- Improve and analyze: fix bugs, enhance features, and understand usage trends.
- Legal compliance: meet tax, customs, anti‑fraud, and other legal obligations.
4) Legal bases (where applicable)
- Contract: to provide the app and fulfill your requests/orders.
- Legitimate interests: to secure, improve, and operate our services.
- Consent: for certain optional features (e.g., marketing), where you can withdraw at any time.
- Legal obligation: to comply with applicable laws and requests from authorities.
5) Sharing your information
- Vendors & logistics: couriers, shipping partners, and fulfillment providers to deliver your items.
- Payment processors: to handle payments, refunds, and fraud checks.
- Marketplaces & sellers: to place orders and resolve issues related to the products you request.
- IT service providers: hosting, analytics, and customer support tools.
- Legal & compliance: if required by law, to protect rights, safety, or prevent fraud.
We do not sell your personal information.
6) International transfers
Because we purchase from international websites and use global service providers, your information may be transferred and processed in countries that may have different data‑protection laws. Where required, we implement appropriate safeguards.
7) Retention
We keep personal data only as long as necessary for the purposes described above, including accounting, tax, and legal compliance. Retention periods vary by record type (e.g., order history vs. chat logs).
8) Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data;
- Object to or restrict certain processing;
- Port your data to another service;
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at abrheem16@gmail.com. We may need to verify your identity.
9) Children’s privacy
Our service is not directed to children under the age of 13 (or higher age as required by local law). We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us so we can take appropriate action.
10) Third‑party links
Our app contains links to external websites (e.g., Amazon, eBay). We are not responsible for their privacy practices. Please review their policies before providing any information.
11) Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.
12) Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you within the app or by other appropriate means. The “Last updated” date reflects the latest revision.
13) Contact us
If you have questions, please email abrheem16@gmail.com.